Refund policy

Organic Ocean stands behind its products and service. Our customers come first.

If you have any problem with our products or service, call us at 604-447-7728 or email us at customersupport@seafoodnaturally.com and we’ll make it right.

Our Guarantee:

If you’re not satisfied with our products, contact us within 14 days of your shipment and we’ll provide you with an in-store credit you can apply to a future order. We may require the return or photo documentation of the product with which you are dissatisfied before we substitute an acceptable item, or issue a credit.

We reserve the right to limit credits and replacements. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.